This policy covers delivery, damaged or incorrect items, change-of-mind returns, warranties, and refunds for orders placed on TradeQuip SA.
Delivery
We deliver nationwide across all 9 South African provinces and into the wider SADC region. Delivery cost and lead time depend on the product’s size, weight, and destination, and are confirmed before your order is dispatched. Every product on this site shows real stock status — in-stock items are prepared for dispatch as soon as your order is confirmed; back-ordered items will have an expected date confirmed with you before you commit to the order.
Once a delivery leaves our premises, risk in the goods passes to the courier/freight provider acting on your behalf; please inspect your delivery on arrival and note any visible damage with the driver before signing.
Damaged or Incorrect Items
If an item arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with your order number, a description of the issue, and photos where possible. We will arrange a replacement, repair, or refund at no cost to you once the issue is confirmed.
Change-of-Mind Returns
Because much of our catalog is specialised industrial and warehousing equipment, change-of-mind returns are considered on a case-by-case basis within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. A restocking fee may apply. Custom, made-to-order, and bulk trade orders are not eligible for change-of-mind returns unless the item is faulty.
Warranties
Manufacturer warranties apply to pumps, tanks, and powered equipment as noted on individual product pages. Warranty claims are handled in line with the relevant manufacturer’s terms — contact us with your order number and we’ll guide you through the process.
How to Start a Return or Claim
Get in touch via our Contact page with your order number, the reason for the return or claim, and photos if the item is damaged or incorrect. We’ll confirm next steps, usually the same working day.
Refunds
Once a return is approved and the item has been received and inspected, refunds are processed to your original payment method within 7–10 business days.
This policy may be updated from time to time. It does not affect any rights you have under South African consumer protection law.